Refund Policy

t Aeris Bloome, we put care into everything we create — and we want you to feel good about your purchase. Below is our policy on refunds and returns for both digital and physical items.

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🖥️ Digital Products (Workbooks, Downloads, Printables)

Due to the nature of digital items, all digital sales are final and non-refundable once delivered. This includes:

• Journals or workbooks (PDF or interactive)

• Printable prompts or guides

• Freebies obtained through email sign-up

If you have trouble accessing your download or received the wrong file, please email us at [your email address] and we’ll gladly help resolve it.

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📦 Physical Products (Printed Journals, Merch, etc.)

We accept refund or exchange requests only in cases where:

• Your item arrived damaged or defective

• You received the wrong item

To request a replacement or refund:

1. Email aerisbloome@outlook.com within 7 days of receiving your order

2. Include your order number and a clear photo of the issue

3. We’ll review and do our best to make it right

Please note:

• We do not offer refunds for buyer’s remorse or accidental purchases

• Return shipping (if needed) may be the customer’s responsibility

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🛍️ Workshop & Service Bookings (If applicable)

For live events or 1:1 reflection sessions, we may allow cancellations up to 48 hours in advance for a full refund or credit. No-shows or same-day cancellations are non-refundable unless otherwise stated.

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💌 Questions or Concerns?

We’re human and heart-led — so if something feels off about your order, let us know at aerisbloome@outlook.com. We’ll listen and do our best to support you.